FREQUENTLY ASKED QUESTIONS
Why Choose Victoria Restoration Experts?
When you choose Victoria Restoration Experts, you are selecting a company with a proven track record of success. We combine technical expertise with a customer-focused approach, providing a seamless experience from start to finish. Whether it’s a small residential job or a large commercial project, our attention to detail and commitment to excellence ensures that the job is done right the first time.
What areas do you serve?
We provide our services across Melbourne, the Mornington Peninsula, and broader Victoria. For projects outside these areas, please contact us directly to discuss how we may assist.
How soon after an incident should restoration begin?
It is crucial to begin the restoration process as soon as possible to prevent secondary damage, such as mould or structural degradation. We recommend contacting our team immediately to assess the damage and take appropriate action.
How long does the restoration process take?
The length of the restoration process depends on the extent of the damage. Small jobs, such as water extraction in a single room, may take a few days, while extensive fire damage restoration could take several weeks. We will provide a detailed timeline after our initial assessment.
What is the process for water damage restoration?
Our water damage restoration service includes water extraction, dehumidification, structural drying, and any necessary repairs. We ensure that both the visible damage and hidden moisture are addressed to prevent future problems.
Why is mould remediation important?
Mould can cause serious health issues, including respiratory problems, allergies, and infections. It can also compromise the structural integrity of your property. Our mould remediation service eliminates the mould and addresses the root cause to prevent its return.
What should I do if I am not satisfied with the service?
Customer satisfaction is our top priority. If for any reason you are unhappy with our service, please let us know immediately, and we will take the necessary steps to resolve the issue to your satisfaction.